Frequently Asked Questions

Does every book in the Series arrive gift-wrapped?

This is a special, year-round gift so we wrap each book we select for your recipient in our signature gift wrap and include our Just the Right Book bookmark.

 

I gave the Series as a gift last year, and my recipient loves it! How will I know when it is time to renew the gift?

We’re so glad! When it is time for your gift to be renewed, we will send you a reminder by email along with a link to quickly and easily renew your gift. You can also renew at any time in the Account section of the website (please remember you have to be logged-in to access the Account section).

How does it work?

It's so simple:  you answer a few questions about your recipient and we do the rest, including communicating with them and inviting them to tell us more about themselves.

For gifts of the monthly Series, we send your recipient a questionnaire with the first book and ask him or her to tell us more about their preferences.  They can also log-in to our Recipient Center at any time during the life of the gift and provide more information, update their preferences, and even make specific requests for future books.

I've given the Series as a gift; can I request that you send a particular book even after the gift has commenced?

Yes, you certainly can:  in the Account area you may send us an email by clicking the "Send us Feedback" link.  We'd be delighted to ship a particular book to your recipient upon request. 

 
I'd like to know what books you're sending to my recipient -- is that possible?

Definitely! You will be providing your email address during the checkout process and we automatically sign you up to receive an email notification when we ship a Library or individual titles in Series to your recipient.  You may unsubscribe to this email by unchecking the box in the Account section on the Purchase History page. [Remember that you must be logged-in to access the Account section.] We will send you an email each time a book is shipped giving you the title and author of the book selected for your recipient.  You can also see the entire list of books sent to your recipient by visiting your Account page.

When should my recipient expect their books to arrive each month?

After the first book your recipient will receive the remaining books every month, every other month, or three times a year, depending on which program you have purchased for them.

 

How do you wrap the different gifts?

We make the arrival of every book a special occasion, whether it's a monthly, hand-wrapped, gift in the Series or a gorgeous Library package.

Each book in the Series -- whether for an adult or a child -- arrives hand-wrapped in our custom “exclamation point” wrapping paper. The first book comes with a personalized, hand-written card with the message that you provided during the checkout process (in the "gift message" box). All additional books arrive with our special, Just the Right Book, bookmark.

The kid's and baby Libraries arrive in a colorful, sturdy, custom-made storage box and include a special gift: either a unique set of kid-tough, metal, bookends or a fun critter. The Deluxe Baby Library comes in a beautiful canvas bag that you can personalize with the baby's name. All the Libraries also include a personalized, hand-written, card with the message that you provide during the checkout process when you fill in the "gift message" box.

What if I don't know the person well?

Don’t worry!  We can still pick the first book in a Series and get more detailed preference information directly from your recipient...

After you select which Series you wish to send (Quarterly, Bi-Monthly or Monthly) you'll be presented with a few questions about your recipient. If you don't know the person well just click the “In a Hurry?” button; it bypass the questions and take you directly to the login/checkout process. 

But if you have even just a bit of information about your recipient you may use any of the text boxes that accompany the questions to share it with us. The first book in the Series arrives with information about how your recipient can access our Recipient Center where they can very easily give us more information about their reading preferences, make specific requests, or send us feedback.  We also include a printed preference form with the first book which your recipient can fill out and return to us to by mail if he or she prefers.

 

When will the first book be sent?

We ship the first book in the Series within 2 - 4 business days of receiving your order.

All books ship via USPS Media Mail, for arrival within 8 - 12 business days,  unless you select expedited delivery during the checkout process. 

 

What happens if my recipient is sent a book that they have already read, or just don't like?

We do our best to select books that we think your recipient will love, but on rare occasions we may miss our target. If your recipient ever receives a book that they don’t like, or have already read, they can return the book to us and we will exchange it for another selection.  The only thing we ask is that your recipient contact us and let us know why the book wasn't right, so we can better improve our services in the future.  They can do that either by sending an email through our website to support@justtherightbook.com or they can call our toll-free number:  800-74-READS (our customer service representatives are available between 10:00 AM - 6:00 PM EST every day of the week).  Once we hear from them we will email or mail them a postage-paid return label right away and send them a replacement book.

Can I specify titles to include in my gift?

Yes, if there is a specific book that you would like us to include in your recipient’s program you can tell us when you fill out the preference forms during the purchase process...

Just use one any of the free-form text fields to tell us a specific title or author you'd like us to include with your order. We are happy to tailor your programs to your needs. If you've already completed your purchase you can send us an email in the "Give Us Feedback" link in Account.  [Remember that you need to be logged-in to access the Account section.]  You may also call us if you'd prefer to speak with a customer service representative. See Contact Us for details.

 

When do I find out what books you sent?

As soon as the books in your gift ship to your recipient (within 5 business days of our receiving your order) we will send you an email listing the titles we included.

For gifts of the Library you will receive one email listing all the titles that we included in your gift.  For a gift of the Series we send you an email every time we ship a book, telling you the title.  In all of our email notifications we include a link for each book title that will take you to a page devoted to that book which includes the cover image and provides some descriptive content.

How can I or my recipient track an order?

If you selected priority or expedited shipping for your order then both you and the recipient may track it.  You must first log-in to your Account or the Recipient Center; any purchase that was made via expedited shipping will show up under "Order Tracking."  If you don't see the option to track an order it means it was not sent via expedited shipping and therefore there is not a tracking option available.  Please note except for the first book in a Series, the remaining books are sent by USPS Media Mail and those shipments are not trackable.

My recipient doesn't use a computer...

At any time during the year they can send us a letter (our address is:  Just The Right Book, 768 Boston Post Road, Madison, CT  06443) or call our customer service line (877-654-5872) and make specific requests or give us feedback about the books we are choosing.  Each book your recipient receives will include a packing slip with our address on it, as well as his or her Account Number.  They should reference the Account Number in their correspondence if possible. 


Can I delay the shipment of my gift?

Yes, you certainly can. Just select the "Delayed Shipping" option in the Shipping dropdown menu during checkout. You'll be presented with 6 different weeks to choose from -- just select the week you wish your gift to arrive.

How can I download your gift card?

Once you've completed the checkout process you will receive a confirmation message. Just click the link to download our special gift card, which contains a quotation from Thomas Jefferson.

It's a PDF file that will print out on any home or office printer. You can use regular bond (8 1/2 x 11) or heavier paper stock, if you wish. The card prints on two pages: the first contains instructions for how to fold the sheet into the card, and the second is the card itself.

You may access the link to download the card directly here, as well.