Frequently Asked Questions

Can I specify titles to include in my gift?

Yes, you can specify one or more books to include in a Library when you fill out the questions before checkout.

Just use one any of the free-form text fields to tell us a specific title, author or series that you'd like us to include with your order. We are happy to tailor your programs to your needs.  

How can I download your gift card?

Once you've completed the checkout process you will receive a confirmation message. Just click the link to download our special gift card, which contains a quotation from Thomas Jefferson.

It's a PDF file that will print out on any home or office printer. You can use regular bond (8 1/2 x 11) or heavier paper stock, if you wish. The card prints on two pages: the first contains instructions for how to fold the sheet into the card, and the second is the card itself.

You may access the link to download the card directly here, as well.

How do you pick books for a Baby Library?

Our goal when we put together a Library for a baby or young child is to form the foundation for the child’s library. Therefore, we select a variety of old classics and new releases that will entertain and educate a child from birth to the age of five. Make sure to let us know if your recipient has older siblings, as that is important information for us as we put together the Baby Library.

How do you pick books for a Kid's Library?

When you order a Kid's Library we ask you to answer just a few questions about the child’s interests and reading preferences. Our expert booksellers will pick a selection of titles that will interest and delight the child and help foster his or her love of reading.

When do I find out what books you sent?

As soon as the books in your gift ship to your recipient (within 5 business days of our receiving your order) we will send you an email listing the titles we included.

For gifts of the Library you will receive one email listing all the titles that we included in your gift.  For a gift of the Series we send you an email every time we ship a book, telling you the title.  In all of our email notifications we include a link for each book title that will take you to a page devoted to that book which includes the cover image and provides some descriptive content.

I chose to personalize the bag for a Baby Library. How long will it take for the gift to arrive?

If you choose to personalize the bag with the baby's name it will take an additional 8 business days to complete and ship the order.

How do you wrap the different gifts?

We make the arrival of every book a special occasion, whether it's a monthly, hand-wrapped, gift in the Series or a gorgeous Library package.

Each book in the Series -- whether for an adult or a child -- arrives hand-wrapped in our custom “exclamation point” wrapping paper. The first book comes with a personalized, hand-written card with the message that you provided during the checkout process (in the "gift message" box). All additional books arrive with our special, Just the Right Book, bookmark.

The kid's and baby Libraries arrive in a colorful, sturdy, custom-made storage box and include a special gift: either a unique set of kid-tough, metal, bookends or a fun critter. The Deluxe Baby Library comes in a beautiful canvas bag that you can personalize with the baby's name. All the Libraries also include a personalized, hand-written, card with the message that you provide during the checkout process when you fill in the "gift message" box.

Can I delay the shipment of my gift?

Yes, you certainly can. Just select the "Delayed Shipping" option in the Shipping dropdown menu during checkout. You'll be presented with 6 different weeks to choose from -- just select the week you wish your gift to arrive.

How does it work?

It's so simple: you answer a few questions about the baby or child you're giving to and we do the rest.

Don't worry if you don't know a great deal about your young recipient -- just tell us whatever you know about the baby, child or its family and we can put together a wonderful collection of books in a truly memorable package.

 

What if I don't know the baby or child?

Don't worry! If you don't know very much just tell us what you can. Regardless, we can put together a great and beautifully wrapped collection of books.

Use any of the text boxes that appear with the questions to give us whatever information you have about the baby, child, or its family.  We have years of experience creating libraries of books for young people, and even a minimal amount of information enables us to build a wonderful collection that will come in a stunning, unforgettable package.

Why are the Library collections available for kids and babies only?

We are planning to expand our Library collections in 2010, but for now they are only available for babies and children.   

When will my Library gift ship?

Your gift will ship for arrival within 8 to 12 business days of our receiving your order. If you order the Deluxe Baby Library with the personalized bag, we will need an additional 8 business days to ship your order.

Note that the date on which your order is delivered to your recipient will depend on the shipping method you select (e.g. standard, priority, or express overnight).